Video Visit Disclaimers

Video visits are appointments conducted over the internet through a shared video call. They require a smart phone, tablet or a computer with a camera and an internet connection.

1. NOT FOR EMERGENCIES. Video Visits and the links provided for video visits are not intended to be and should not be used to address emergencies or life threatening medical conditions. Video visit services may not be available at all times and in all locations.

   IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY OR THINK YOU HAVE A MEDICAL OR MENTAL HEALTH EMERGENCY, YOU SHOULD DIAL ‘911’ IMMEDIATELY OR GO TO THE NEAREST EMERGENCY ROOM.

2. NO MEDICAL ADVICE. While the video visits allow patients to discuss their medications and may allow patients to communicate with healthcare staff in the pharmacy, we cannot and do not provide medical advice or medical care.

   VIDEO VISITS ARE NOT INTENDED TO BE AND SHOULD NOT BE USED FOR MEDICAL ADVICE, DIAGNOSIS OR TREATMENT. VIDEO VISITS ARE NOT A SUBSTITUTE FOR PROFESSIONAL ADVICE AND SERVICES FROM YOUR DOCTOR (OR OTHER QUALIFIED HEALTHCARE PROVIDERS) WHO IS FAMILIAR WITH YOUR SITUATION. YOU SHOULD ALWAYS SEEK THE ADVICE OF YOUR DOCTOR (OR OTHER QUALIFIED HEALTHCARE PROVIDER) REGARDING ANY MEDICAL CONDITION, YOUR PERSONAL HEALTH, AND BEFORE STOPPING, CHANGING OR STARTING ANYTREATMENT.

   INTERACTION WITH PHARMACY STAFF THROUGH VIDEO VISITS IS NOT INTENDED TO TAKE THE PLACE OF APPOINTMENTS WITH YOUR DOCTOR. DO NOT DISREGARD MEDICAL ADVICE FROM YOUR DOCTOR OR OTHER HEALTHCARE PROFESSIONAL BECAUSE OF INFORMATION PROVIDED OR DISCUSSED DURING A VIDEO VISIT.

3. NOT INSURANCE. Video Visits are not an insurance product, a healthcare provider or a health plan.

Last Updated: September 15, 2020